▪ Gift cards and electronic software downloads are not eligible for return. ▪ Products can be returned only in the country in which they were originally purchased. In that unlikely event, we invite you to review the following terms related to returning a product.įor any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. We understand, however, that sometimes a product may not be what you expected it to be. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We fundamentally believe you will be thrilled with the products you purchase from the Apple Store. The main thing to remember is that by placing an order or making a purchase at an Apple Store, you agree to the terms set forth below along with Apple’s Privacy Policy and Terms of Use. We’ll be as brief as our attorneys will allow. (To make it visually easier on both of us, we’ll refer to these entities as the “Apple Store” in this policy.)Īs with any shopping experience, there are terms and conditions that apply to transactions at an Apple Store. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products, whether you’re in an Apple Retail Store, on, through the Apple Store App, or on the phone with the Apple Contact Center. We appreciate the fact that you like to buy the cool stuff we build.
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